These Terms & Conditions (“Terms”) govern the access to and use of the Calliope platform (“Calliope”, “the Service”), owned and operated by Calliope Solutions S.L., with tax ID B21972948, registered address at C/ Gustavo Adolfo Bécquer, 11, 45217 Ugena, Toledo (Spain) (“Calliope”, “we”, “our”, “us”).

By registering an account, connecting data sources or using any part of the Service, you agree to be bound by these Terms.

If you are entering into this agreement on behalf of an organisation, you represent that you have the authority to bind that organisation.

1. The Service

Calliope is an AI-first Business Intelligence and Decision Intelligence platform that allows users to:

• Connect business data sources (CRMs, advertising platforms, ERPs, databases, etc.).
• Generate dashboards and analyses, including natural-language queries.
• Use the AI Business Analyst and automated reporting capabilities.
• Access insights, metrics, and analytics derived from their connected systems.

Calliope may update or modify features from time to time as part of continuous improvement.

2. Eligibility

To use Calliope, you must:

• Be at least 18 years old.
• Have legal capacity to enter into a contract.
• Use the Service for lawful business purposes.
• If applicable, be authorised by your organisation to connect data sources.

Calliope may suspend or terminate access if eligibility requirements are not met.

3. Account Registration

You must create an account to access the Service. You agree to:

• Provide accurate and up-to-date information.
• Maintain the confidentiality of your login credentials.
• Notify us immediately of any unauthorised access or suspected breach.

You are responsible for all activity occurring under your account.

4. Use of the Service

You agree not to:

• Use the Service for unlawful, harmful or fraudulent activities.
• Attempt to access data or systems you are not authorised to access.
• Reverse engineer, decompile, or attempt to extract source code.
• Interfere with the normal operation or security of the platform.
• Upload harmful code, malware or automated scraping bots.
• Use Calliope outputs in ways that violate third-party rights or laws.

Calliope reserves the right to suspend accounts violating these provisions.

5. Data Sources and Integrations

By connecting external systems to Calliope, you confirm that:

• You have the right and legal basis to access and process such data.
• Calliope is authorised to retrieve, store, process and analyse the data to provide the Service.
• You will not connect systems containing data you are not permitted to share.

Calliope will never access more information than is required for integration and analysis.

Users and organisations remain fully responsible for the data they connect.

6. Intellectual Property

6.1 Ownership

Calliope retains all rights, title and interest in:

• The platform
• Software, models, algorithms and AI components
• Documentation, UI/UX elements, branding and trademarks
• All improvements and derived works

Nothing in these Terms transfers any intellectual property rights to you.

6.2 User Content

You retain ownership of all data uploaded or connected to Calliope (“User Content”).
By using the Service, you grant Calliope a limited, worldwide, non-exclusive licence to:

• Store, process and analyse User Content.
• Generate dashboards, insights, predictions and outputs.
• Improve the performance, accuracy and reliability of the platform (always in compliance with GDPR and the Privacy Policy).

Calliope does not use User Content to train general models accessible to other customers.

7. Fees and Payments

If your organisation subscribes to a paid plan:

• Fees are invoiced according to the agreed contract or pricing schedule.
• Payments are non-refundable unless required by law or specified otherwise.
• Access may be suspended for overdue payments.
• Prices may be updated with prior written notice according to the contract.

Pilot programs, partner agreements or proof-of-concepts may have specific terms communicated separately.

8. Availability and Service Levels

Calliope strives to maintain high availability but does not guarantee uninterrupted service.

We may temporarily suspend access for:

• Maintenance or updates
• Security reasons
• System failures beyond our reasonable control
• Force majeure events

We will make reasonable efforts to minimise downtime and notify users when possible.

9. Security

Calliope applies industry-standard security measures to protect User Content and personal data, including encryption, access controls, monitoring and secure infrastructure.

Users are responsible for:

• Securing their credentials
• Managing permissions in their own integrated systems
• Ensuring that team members follow security best practices

10. Privacy & Data Protection

Processing of personal data in connection with the Service is governed by:

• The Calliope Privacy Policy
• Applicable laws including GDPR
• Any Data Processing Agreement (DPA) signed with enterprise clients

Calliope:

• Processes personal data only as described in the Privacy Policy.
• Does not share identifiable user data with employers or third parties unless legally required.
• Does not sell personal data.

Users may request GDPR rights (access, rectification, deletion, objection, portability, etc.) at privacy@calliope.so.

11. Third-Party Services

Calliope may use third-party providers for hosting, authentication, AI infrastructure, analytics or support.

These providers:

• Act as data processors under GDPR
• Are bound by contractual obligations
• Must apply strong security measures
• May be located inside or outside the EU, with appropriate safeguards

Your use of third-party systems connected to Calliope remains governed by their terms.

12. Confidentiality

Calliope will maintain the confidentiality of User Content and will not disclose it to third parties except:

• As required to provide the Service
• If required by law
• At your explicit request
• For aggregated, anonymised analytics that cannot identify individuals or organisations

Users must also maintain confidentiality regarding any non-public information about Calliope.

13. Termination

Either party may terminate the account:

• By written notice
• If the user violates these Terms
• If legally required
• If the organisation cancels the subscription

Upon termination:

• Access to the platform will be disabled
• Data will be retained or deleted according to the Privacy Policy and DPA
• Some obligations (confidentiality, IP rights, fees) will survive termination

14. Limitation of Liability

To the maximum extent permitted by law:

• Calliope is not liable for indirect, incidental or consequential damages.
• Calliope does not guarantee the accuracy, completeness or suitability of outputs generated using AI or automated analytics.
• Users remain responsible for business decisions made using insights from the platform.

Calliope is only liable for direct damages caused by proven negligence, up to the amount paid by the organisation in the previous 12 months.

15. Indemnification

You agree to indemnify and hold Calliope harmless from any claims, losses or damages arising from:

• Misuse of the platform
• Unauthorised sharing of data
• Violation of these Terms
• Breaches of third-party system permissions
• Illegal or fraudulent activities conducted through the Service

16. Governing Law and Jurisdiction

These Terms shall be governed by the laws of Spain.

Any dispute shall be submitted to the courts of Madrid or the competent court agreed contractually between Calliope and the client organisation.

17. Changes to the Terms

Calliope may update these Terms to reflect product changes, legal obligations or improvements.

If changes materially affect your rights, you will be notified via email or through the platform.

The latest version will always be available at:
https://www.calliope.so/terms

18. Contact

For any questions regarding these Terms, please contact us at:
legal@calliope.so